Guest Satisfaction Surveys

What are your customers saying about your business?

Word of mouth is one of the most powerful and effective forms of advertising there is when customers are saying good things – it can ruin a business if they aren’t

How do you know what your customers are saying about you? Is there any way to measure your approval rating with customers? Most importantly, is there anything you can do to mitigate or even reverse negative word of mouth?

With the vipGuestSurvey tool, the answer to all of the above is YES!. Book4Time's online survey that was developed based on the "Net Promoter Score" theory presented in the book, "The Ultimate Question". Now, you can find out what your customers thought of your business the second they walk out the door and take immediate action.

Key Features

• Easily customize look and feel to your corporate brand or website
• Survey emailed automatically to customers
• No administrative or manual intervention
• Responses collected in real time
• Measure success of the campaign as a whole
• Easily identify problem areas for corrective action

For further information on vipGuestSurvey and the Net Promoter Score, download our product sheet.