.We are absolutely thrilled with vipGuestService. We can now answer 96% of calls within 20 seconds and increased our call conversion rate from 51% to 57%. Ashling Farrell | Call Center Manager
Bliss Spas
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Online Booking

Offering online booking is no longer a competitive advantage – it’s a necessity! 

In today's increasingly competitive environment, consumer expectations are rising. The new generation is much more technology savvy than the baby boomers and often enjoy the convenience of purchasing online whether it be products, travel, hotel or services.

Book4Time's VIPGuestService is one of the industry's first real-time booking software that allows you to easily personalize an online booking portal that guests can use to search for availability as well as make or cancel reservations online - 24/7.

Key Features

  • Consumer friendly, easy to use and navigate
  • Customize look and feel to match your website branding
  • Control your own marketing messages and images
  • Restrict services that can be booked online
  • Restrict technicians/staff that can be booked online
  • User-definable cancellation period for online booking
  • Set minimum and maximum time thresholds
  • Control maximum dollars in service that can be booked online
  • Allow guests to manage their profiles online
  • Restrict specific guests from booking online
  • Personalize booking confirmation email
  • Invite friends by email notification
  • Integrate with online chat providers
  • Fully integrated security and auditing