January 07, 2010
Toronto, ON - After a year-long search, Red Door Spa Holdings has chosen Book4Time as the exclusive provider of spa software for Elizabeth Arden Red Door Spas, Mario Tricoci Salons and Day Spas, and Simply Face & Body Spas.
Before choosing Book4Time’s enterprise class spa management system, Red Door relied on a proprietary system maintained completely in-house. “When the requirements of our business grew beyond what we could provide with our own system, we decided to look to what was available on the market,” commented Paul Kaczmarek, CIO for Red Door.
This was a major project for Red Door and Kaczmarek and his team spent time researching the competitive landscape, eventually selecting seven vendors that could potentially fulfill Red Door’s needs. A rigorous RFP was sent out to these seven vendors and from that, two were selected to present to Red Door’s Executive Management Team; Book4Time was among the final two selected for consideration. “While a lot of the other companies basically said ‘take it or leave it’, Book4Time actually listened to us and asked how we did business and why certain aspects [of the current system] wouldn’t work for us. This really made Book4Time stand out from the crowd,” said Kaczmarek.
The requirements of Red Door were intensive, which is why no single solution could fit its needs precisely. The chosen solution would need to be able to handle a high-volume, multi-location business as well as have the scalable architecture that can easily be customized to support Red Door’s business practices. “Book4Time is in a class of its own, both as a customer-focused company and as a user-friendly product, when it comes to supporting the demanding needs of large, multi-location spa chains.” commented Todd Walter, CEO of Red Door.
For Kaczmarek, the choice to go with Book4Time was made based on the company itself. “Book4Time truly understood our needs as a customer, and that’s because they took the time to listen to our concerns and acted on them. Book4Time does have an incredible spa management system, but it also has a customer focused team with one goal: doing whatever it takes to help your business succeed.”
“We are honored to have been chosen by Red Door for this incredible opportunity and look forward to a long and prosperous partnership” commented Book4Time CEO, Roger Sholanki. “Our number one priority as a company is to continually innovate and provide exceptional customer support to help our clients successfully run and grow their business".
Red Door Spas | With nearly 100 years of beauty expertise based on fundamental elements of day spa pioneer Elizabeth Arden, Red Door Spas operates 31 day and resort spas nationwide. Committed to enhancing the lives of their guests through beauty, harmony and well-being, and to providing pioneering techniques, quality treatments and advanced services, Red Door Spas will continue to expand, innovate and remain the leader in the day spa industry for years to come.
Red Door Spa Holdings | Red Door Spa Holdings is a privately-held company backed by North Castle Partners, a private equity firm specializing in investments in the healthy living and aging sector. Red Door Spa Holdings licenses trademarks from the publicly-traded fragrance and cosmetics company, Elizabeth Arden Inc., and is a separate corporate entity.
With over 100 years in the industry, Red Door Spa Holdings currently owns and operates 52 full-service salons and day spas across the United States. This includes 31 Red Door Spas in freestanding locations and upscale resort and hotel properties, 19 Chicago-based Mario Tricoci Hair Salons and Day Spas, and one inaugural location of the newest division, Simply Face & Body, in Ramsey, NJ.
About Book4Time | Book4Time offers a comprehensive spa management solution for day spas, hotel/resort spas, med spas and salons . With its unique web-based SaaS (Software-as-a-Service) platform, Book4Time allows the seamless management of several locations through one convenient website. Book4Time spa management solutions offer industry leading modules for appointment scheduling, online booking, staff management, CRM (including guest surveys and gift certificates), Inventory Management and advanced reporting services. Book4Time supports an internatonal client base in over 10 countries with industry leaders such as Red Door Spa Holdings, Starwood Hotels & Worldwide Resorts, Bliss Spas and Morgans Hotel Group. For more information please visit www.book4time.com.
