May 23, 2009
Book4Time Announces vipGuestSurvey, an Innovative Way to Improve Your Customers' Experience
Book4Time launches vipGuestSurvey which provides real-time customer feedback for clients to improve their business operations.
After the highly successful launch of vipGuestService, an online booking tool from Book4Time, the company has created a companion product, vipGuestSurvey. vipGuestSurvey is an online survey tool that delivers guest feedback to clients in real-time, allowing them to act immediately and improve customer satisfaction.
“The idea behind the creation of this tool was that we wanted our clients to be able to exceed the expectations of their guests each and every visit, turning those guests into promoters of the business” explained Roger Sholanki, CEO of Book4Time. “vipGuestSurvey is emailed directly to your customers after they check out. Not only will this provide better feedback since the experience is fresh in the guest’s mind, but it has resulted in survey response rates of over 80% for clients currently using vipGuestSurvey.”
vipGuestSurvey is customized by Book4Time to replicate the client’s corporate branding and the administration of the survey is integrated seamlessly into the client’s point of sale activities, requiring no extra work on the part of staff. Guest feedback is delivered immediately to staff so that exceptional service can be acknowledged and problems can be addressed. vipGuestSurvey also provides detailed reports that allows business owners to quickly get a comprehensive overview of how their business is performing. This product is available to all Book4Time clients.
Todd Walter, CEO of Red Door Spas and Book4Time client had this to say about vipGuestSurvey, “With the instant email capabilities of vipGuestSurvey, our response rate has been phenomenal. The fact that it is customized exactly to our corporate branding encourages guests to complete the survey, knowing it is from a trusted source. The ability to receive instant feedback and results in real-time has allowed us to act quickly on the information received, improving our guests’ experience and our business.”
About Book4Time Inc.
About Book4Time | Book4Time offers a comprehensive spa management solution for day spas, hotel/resort spas, med spas, salons and franchises. With its unique web-based platform, Book4Time allows the seamless management of several locations through one convenient website. Book4Time spa management solutions offer industry leading modules for scheduling, inventory and staff management, CRM (including loyalty points and gift certificates) and advanced analytics reporting. Book4Time provides superior spa management solutions to industry leaders such as Red Door Spa Holdings, Starwood Hotels & Worldwide Resorts, Bliss Spas and Remede Spas.
