Product FAQs

• What industry is Book4Time suitable for?
• Book4Time is specifically designed to meet the demanding needs of the spa and salon industries. While some competing software offer generic, out-of-the-box solutions that can be used in a variety of industries, Book4Time chooses to concentrate solely on the spa and salon market. By narrowing our concentration, we have been able to create the most comprehensive system available to serve the needs of our spa and salon clientele.
• How customizable is Book4Time to my business?
• Extremely. Book4Time is not a generic software system, it was designed to be a customized solution for your spa and salon management needs. Once you become a Book4Time client, a dedicated Product Specialist will work with you to tailor the system to the exact needs of your unique business.

• Does Book4Time support multiple locations and centralized customer profiles?
• Most definitely! Book4Time was developed as a centralized system that can support multiple locations, a centralized database and updates available in real-time.
• Does Book4Time offer online booking?
• Yes. Included with your subscription to Book4Time is vipGuestService, a customizable online booking portal that allows your customers to book appointments in real-time. The look and feel of your vipGuestService site is completely customizable and can be designed to match your corporate branding.
• Does the subscription include support and maintenance?
• Unlimited help desk support and account maintenance are both included in your Book4Time subscription. With Book4Time you’re getting more than a supplier, you’re getting a business partner so expect to receive exceptional customer support whenever you need it.
• Are there any penalties for cancelling my subscription?
• Not at all, you are free to cancel your account at any time – although we will do whatever it takes to make sure this doesn’t happen! But should the unthinkable happen and you aren’t completely thrilled with your Book4Time system, just let us know and your account will not be renewed on anniversary.
• What is included with my subscription? Are there any hidden costs?
• Nothing to hide here! With your Book4Time subscription you have access to the entire suite, no matter what the size of your business. With a Book4Time system you have unlimited locations, user logins and therapists – your business will never outgrow your system. Unlike other software offering, we charge only one monthly subscription fee and have no minimum per location. System enhancements are available to all clients at no extra cost. With Book4Time, there’s no surprise billing – you pay for what you use, no more, no less!
• What are the benefits of a web-based solution versus traditional software?
• With a web-based solution, you have access to your business anytime, anywhere. Also, multi-location businesses can be tracked in real-time and you can keep a centralized customer database. There’s also no IT headaches for you – Book4Time hosts the application for you and handles all the maintenance and upgrades, all you need is an internet connection! With web-based pricing, you pay as you go, there’s no large upfront investment required; this means more capital in your pocket to grow your business!